Welcome to the website (referred to as the “Website”), an online service operated and managed by Witness The Fitness Private Limited (referred to as “WTF”, “we”, or “us”). By accessing and using the WTF website, you are deemed to have accepted the terms and conditions outlined in this User Agreement. This agreement is applicable for an indefinite period, and you acknowledge and agree to be bound by these terms for as long as you access the Website. If you have any questions, comments, or complaints regarding the terms and conditions of this User Agreement or about the Website itself, please contact us via email at or call us at 9090639005. Please note that we reserve the right to modify the terms and conditions of this User Agreement without any obligation to notify you. It is your responsibility to review these terms regularly.


The contents of this Website, including but not limited to text, graphics, images, and other materials, are protected by copyright and other intellectual property laws. Unless explicitly permitted by WTF, any use of this Website or its contents, including copying, storing, or transmitting them, in whole or in part, for purposes other than your own personal, non-commercial use, is prohibited. The information displayed, transmitted, or carried on the Website is protected by copyright and other intellectual property laws.

Certain content on the Website may be owned by third parties and protected by their copyrights and intellectual property rights. WTF or its licensors are the designers, updaters, and maintainers of this site. You are strictly prohibited from modifying, publishing, transmitting, transferring, selling, reproducing, creating derivative works from, distributing, reposting, performing, displaying, or commercially exploiting any of the content available on the Website without prior explicit permission.

Please respect the intellectual property rights associated with the content on this Website and refrain from engaging in any unauthorized use or exploitation of such content.


We have taken utmost care and precaution to provide accurate data and information on this Website. We have made every effort to ensure that the content, including product descriptions and prices, is presented correctly and fairly. The prices displayed on the Website include Goods and Service tax (GST), if applicable. Please note that packaging may vary from the images shown, and the weights, dimensions, and capacities provided are approximate.

While we strive to display the colors of our products as accurately as possible on the Website, please be aware that the actual colors you see may vary depending on your monitor settings. We cannot guarantee that your monitor’s display of colors will precisely reflect the color of the product upon delivery.

It is important to note that all products, services, and information displayed on the Website constitute an invitation to offer. By placing an order, you are making an offer to purchase, which is subject to the terms and conditions outlined in this User Agreement. We reserve the right to accept or reject your offer, either in part or in full. Our acceptance of your order occurs when the product(s) ordered are dispatched. Please be aware that the dispatch of your order may occur in multiple shipments, and each dispatched portion will be deemed as accepted by us. Any remaining balance of your order will continue to be considered an offer, and we reserve the right to accept or reject it.

Please note that any action or communication prior to the actual dispatch of the product(s) ordered should not be interpreted as acceptance of your offer. Upon receiving your order, we will promptly send an email and/or contact you via phone, using the email address or phone number you provided, to confirm the receipt of your order. Additionally, we will contact you again to confirm the dispatch of your order, indicating our acceptance.

At WTF, we strive to maintain the accuracy of our content and provide a seamless shopping experience. If you have any questions or concerns about your order, please don’t hesitate to reach out to us.


By being eligible to use and using the Website, transacting on the Mobile App, or engaging in any other mode of communication, and making any purchase within the specified period, the User agrees to be bound by these Terms of Use. The User is authorized to use the Website for lawful purposes as outlined in the policies of WTF and Google. Any violation of the policies may result in strict legal action against the User in accordance with the applicable laws.

WTF strives to provide the best possible prices on products and services to users. However, we do not guarantee that our prices will always be the lowest in the city, region, or geography. Prices and availability are subject to change without notice, and WTF shall not be held liable for any consequential liabilities arising from such changes.

The prices displayed for promotional items will be applicable only during the specified promotion period and may not be valid before or after the promotion date.

All offers on products are subject to limited stock availability and are valid for a limited period. WTF reserves the right to modify, extend, update, or withdraw offers on products at its sole discretion, without prior notice to the Users. Any revisions to the offers will be updated on the website accordingly.

Once a promo code has been used, it shall not be refunded in case of order cancellation by the Customer or WTF.

Please note that these terms and conditions are subject to change without prior notice, and it is the responsibility of the User to review them regularly to stay informed of any updates or modifications.

We strictly adhere to ethical promotional practices and do not engage in promotions that prompt users to initiate a purchase, download, or other commitments without providing all relevant information and obtaining the user’s explicit consent. Our promotions represent our services accurately, realistically, and truthfully.

We assure our customers that all products sold on through our sellers are genuine. We have implemented measures to ensure that sellers listing their products on agree to list and sell only genuine products. However, please note that sellers determine the prices of the products they sell. While we guarantee the condition of the item you purchase from sellers on, this guarantee does not apply to manufacturing defects.

In the case of cashback offers extended by banks during the specified period, users will be governed by the Terms and Conditions of the respective bank/card issuer in addition to this Terms of Use Policy.

WTF reserves the right to cancel orders placed by users at any time due to various reasons, including but not limited to technical errors, unavailability of stocks, or any other unforeseen circumstances. The decision to cancel an order by WTF shall be final, and WTF will not be held liable for such cancellations.

The expected delivery time mentioned on the website may vary from the usual time of delivery due to factors beyond our control. We strive to provide accurate products, services, and pricing information. However, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product/service information, WTF may, at its discretion, contact the user for instructions or cancel the user’s order. In such cases, we will notify the user about the cancellation.

WTF reserves the right to modify the price of a product or service at any time without prior information.

Please be assured that we are committed to providing transparent and accurate information to our users and resolving any issues that may arise promptly and fairly.

WTF may require additional verifications or information before accepting any order. If all or any portion of a user’s order is cancelled, or if additional information is required to accept the order, WTF will contact the user accordingly. If an order is cancelled after the credit card has been charged, the charged amount will be reversed back to the user’s credit card account.

Cancellation by WTF: There may be instances where WTF is unable to accept certain orders and must cancel them. WTF reserves the right, at its sole discretion, to refuse or cancel any order without providing a reason. Users accept and acknowledge that such cancellations are acceptable, and they will not contest or raise any dispute regarding the same. Situations that may lead to order cancellation include, but are not limited to, non-availability of the product or quantities ordered, non-availability of the service, inaccuracies or errors in pricing information, or issues identified by WTF’s credit and fraud avoidance department.

Cancellation by the User: In the case of order cancellation requests, WTF reserves the right to accept or reject such requests without providing any reason. If WTF receives a cancellation notice and the order has not been processed or approved, WTF may cancel the order and refund the full amount to the user within a reasonable period of time. Please note that only one cancellation is allowed within a 24-hour period.

WTF will not be able to cancel orders that have already been processed. It is important to note that WTF has the sole right to determine whether an order has been processed or not. Users agree and undertake that they will accept WTF’s decision regarding cancellations and will not dispute such decisions.

WTF reserves the right to cancel any orders classified as ‘Bulk Order’ based on certain criteria determined by WTF. In such cases, any WTF Reward Points or Promo Codes used for the ‘Bulk Order’ will not be refunded according to this cancellation policy. An order can be classified as a ‘Bulk Order’ if it meets certain criteria, which may not be exhaustive.

Products ordered are not intended for self-consumption but for commercial resale.

Multiple orders are placed for the same product at the same address.

Bulk quantities of the same product are ordered.

An invalid address is provided in the order details.

Any malpractice is used to place the order.

WTF reserves the right, at its sole discretion, to change, modify, add, or remove portions of this document at any time without prior written notice to the user.

Limitation of Liability: Under no circumstances shall WTF’s liability exceed the replacement of the same product or an alternate product of equal value.

These terms and conditions are subject to Indian laws, and any dispute shall be subject to the jurisdiction of the courts in New Delhi, India, only.

We have partnered with Jio Haptik Technologies Limited to provide chatbot services on our website. You can read their privacy policy by clicking on the following link:


You are prohibited from using the Website for any of the following purposes:

1. Disseminating any material that is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable.

2. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or breaches any relevant laws, regulations, or codes of practice.

3. Gaining unauthorized access to other computer/network systems.

4. Interfering with any other person’s use or enjoyment of the Website.

5. Breaching any applicable laws.

6. Interfering or disrupting networks or websites connected to the Website.

7. Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

8. Hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information on the Website that belongs to another person and to which you do not have any right; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.

9. Harming minors in any way.

10. Infringing any patent, trademark, copyright, or other proprietary rights.

11. Violating any law currently in force.

12. Deceiving or misleading the addressee about the origin of such messages or communicating any information that is grossly offensive or menacing in nature.

13. Impersonating another person.

14. Uploading or transmitting software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource, including the Website.

15. Threatening the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, public order, or causing incitement to the commission of any cognizable offense, or preventing the investigation of any offense, or insulting any other nation.

These actions are strictly prohibited and may result in legal consequences. We expect all users to abide by these terms and use the Website responsibly and in compliance with applicable laws and regulations.

In addition to the previously mentioned prohibitions, you are also prohibited from:

1. Violating or attempting to violate the integrity or security of the Website or its content.

2. Transmitting any information, including job posts, messages, and hyperlinks, on or through the Website that is disruptive or competitive to the services provided by us.

3. Intentionally submitting incomplete, false, or inaccurate information on the Website.

4. Making unsolicited communications to other users of the Website.

5. Using any engine, software, tool, agent, or other device or mechanism, such as spiders, robots, avatars, or intelligent agents, to navigate or search the Website.

6. Attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website.

7. Copying or duplicating, in any manner, any of the content on the Website or other information available from the Website.

8. Framing, hotlinking, or deeplinking any content on the Website.

These actions are strictly prohibited and may result in legal consequences. We expect all users to comply with these terms and use the Website responsibly, respecting the integrity and security of the platform and its content.


We retain the right, at our sole discretion, to impose quantity restrictions on items purchased per person, per household, or per order. These restrictions may be applicable to orders placed using the same account, the same credit/debit card, or with the same billing and/or shipping address. In such cases, we will notify the customer regarding the application of these limits. Additionally, we reserve the right, at our sole discretion, to refuse sales to any individual as we see fit.


While we make every effort to ensure accurate product and pricing information, there may be instances where pricing or typographical errors occur. We cannot confirm the price of a product until you place an order. If a product is listed with an incorrect price or incorrect information due to an error in pricing or product details, we reserve the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

In the event of a mis-priced item, we may, at our sole discretion, contact you for instructions or cancel your order and notify you of the cancellation. If the product has not been dispatched, your offer will not be considered accepted, and we will have the right to modify the price of the product and contact you for further instructions. We will use the email address or contact number provided during registration for communication.

If we accept your order, payment will be debited from your credit/debit card account, and you will be notified via email or contact number that the payment has been processed. Payment may be processed before the product is dispatched. If we cancel the order after payment has been processed, the amount will be reversed back to your credit/debit card account.

Please note that prices and availability are subject to change without notice. Our promotional offers and discounts are not applicable site-wide and may be limited to specific categories. Coupon codes may not be valid for certain categories such as diapers, baby food, or other products/services determined by us at our discretion.


We disclaim all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in New Delhi. All disputes will be subject to arbitration in New Delhi in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to arbitration shall bear its own cost. You agree to defend, indemnify and hold harmless WTF, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to WTF or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


We provide no warranties or conditions, whether expressed or implied, regarding the information and context contained on this Website. We shall not be held liable for any loss or damage arising from the use of the information provided on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, with exclusive jurisdiction granted to the Courts in New Delhi. Any disputes will be subject to arbitration in New Delhi, conducted in English by a single arbitrator appointed by us in accordance with the Arbitration and Conciliation Act, 1996. Each party involved in the arbitration shall bear its own costs.

You agree to defend, indemnify, and hold harmless WTF, its employees, directors, officers, agents, and their successors and assigns, from any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, arising from your actions or inactions that result in any loss or liability to WTF or any third party. This includes but is not limited to breaches of warranties, representations, or undertakings, non-fulfillment of obligations under this User Agreement, violations of applicable laws and regulations (including intellectual property rights), failure to pay statutory dues and taxes, claims of libel or defamation, violation of rights of privacy or publicity, loss of service by other subscribers, and infringement of intellectual property or other rights.

This clause shall remain in effect even after the expiration or termination of this User Agreement.


If you do not agree with the terms and conditions stated in this User Agreement, we kindly request that you refrain from using or accessing the Website. Your use or access of the Website signifies your acceptance and agreement to be bound by these terms.

Any information provided by you to us, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement. Please note that withdrawal of consent will not be retroactive.

You have the right to access, modify, correct, and delete the data about you that has been collected as a user of the Website. If you update any information related to you, we may retain a copy of the original information in our archives.

When you visit the Website, certain information is automatically collected, such as the URL of the site you came from and the site you are going to when you leave. We also receive your IP address, computer operating system, web browser type, email patterns, and the name of your internet service provider (ISP). This information is used to analyze overall trends and improve our service.

Temporary cookies are used to store non-sensitive data for technical administration, research and development, and administration of the Website. Authorized third parties may place or recognize cookies on your browser in order to serve advertisements or optimize services. Personally identifiable information is not stored in these cookies.

Telephone calls received and made may be recorded for administrative purposes, research and development, quality management services, and proper administration.

We allow other companies to serve advertisements to you. These companies may include third-party ad servers, ad agencies, ad technology vendors, and research firms. Advertisements may be targeted based on a certain general profile, but personally identifiable information is not used for ad targeting.

We are not responsible for any damages to your equipment or viruses that may infect your equipment as a result of accessing or using the Website or downloading any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your only remedy is to discontinue its use.

This privacy policy applies to websites and services operated by us. We do not control the privacy practices or policies of third-party websites that may be linked from within our services. We do not guarantee the accuracy, integrity, or quality of information, data, text, software, images, videos, messages, or other materials available on such websites.

The Website may allow you to communicate with other users or post information to be accessed by others. We disclaim any liability for the misuse of such information made available by visitors. We value the privacy of information regarding our associates, and the linkage between your IP address and personally identifiable information is not shared with third parties without your permission, except when required by law.

While we may share aggregate findings and details with advertisers, sponsors, investors, strategic partners, and others to help grow our business, we do not disclose personal information for marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number, or bank account number.

We are committed to addressing your privacy concerns appropriately and encourage you to communicate them to us.

Please note that this is a general rewrite of the provided text and may not capture all the specific details and legal implications. It is always recommended to consult with legal professionals to ensure compliance with applicable laws and regulations.


We maintain the right to refuse service to any individual at any time. Additionally, we reserve the right, at our sole discretion, to suspend or cancel the service if there is a computer virus, bug, or any other technical problem that compromises the security or proper administration of the service.


We may occasionally send you additional information about us, the Site, our other websites, our products, sales promotions, newsletters, SMS updates, and information related to other companies within our group or our business partners. If you do not wish to receive any of this additional information, please click the “unsubscribe” link in any email we send to you or register as a Do Not Disturb user. Once we receive your instruction, we will cease sending you the requested information within 15 working days (excluding Saturdays, Sundays, and public holidays in India). If you have any questions or need further clarification, please reach out to our Customer Support service.


You acknowledge, agree, and confirm that the credit/debit card details or other financial information provided by you for availing services on the Website will be accurate, correct, and lawfully owned or obtained by you. You understand that any financial information you submit is directly received by our acquiring bank and not retained by us. We will not be held liable for any credit/debit card fraud. The responsibility for any fraudulent use of a card will rest with you, and it will be your responsibility to prove otherwise. In the event of fraudulent use, we and our associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges, and legal fees from the individuals involved. We and our associated acquiring banks or financial institutions also reserve the right to initiate legal proceedings against such individuals for fraudulent use of the Website or any other unlawful acts or breaches of these terms and conditions in accordance with applicable laws.


By visiting the Website or sending emails to us, you are communicating with us electronically, and you give your consent to receive communications from us electronically. We will communicate with you via email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you provide your phone number along with your shipping address or for requesting a call back, you also consent to receive calls on that number for order-related communication and other site-related matters.


Any reviews, comments, feedback, postcards, suggestions, ideas, or other submissions (collectively referred to as “Comments”) that you disclose, submit, or offer on or through this Website, whether by posting them or otherwise, shall become the property of WTF. By disclosing, submitting, or offering any Comments, you assign to us all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. This means that we exclusively own all such rights and can use the Comments for any purpose, including commercial use, without any restrictions and without compensating you.

We are not obligated to maintain the confidentiality of any Comments, pay you any compensation for the Comments, or respond to any Comments. You agree that any Comments you submit will not violate this policy or the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Your Comments should not contain any libelous, unlawful, threatening, abusive, or obscene material, or any software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or spam.

While we do not regularly review posted Comments, we reserve the right to monitor, edit, or remove any Comments submitted on the Website at our discretion. By submitting Comments, you grant us the right to use your name in connection with the Comments. You must not use a false email address, impersonate any person or entity, or mislead as to the origin of any Comments you submit. You are solely responsible for the content of any Comments you make, and you agree to indemnify us and our affiliates for any claims resulting from your Comments. We and our affiliates assume no responsibility or liability for any Comments submitted by you or any third party.


All intellectual property rights in the text, programs, products, processes, technology, content, and other materials appearing on this Website are expressly reserved by WTF, our suppliers, and licensors. Access to this Website does not grant you a license under any intellectual property rights of WTF or any third party. The copyright and other rights in this Website are owned by us or licensed to us. Any use of this Website or its contents, including copying or storing them in whole or in part for anything other than personal, non-commercial use, is prohibited without our prior permission. You are not allowed to modify, distribute, or repost any content from this Website for any purpose.

The WTF names, logos, and related product and service names, design marks, and slogans are trademarks or service marks of WTF or licensed to WTF. Any other marks on this Website are the property of their respective companies, and you are prohibited from using or exploiting them in any manner. No trademark or service mark license is granted to you in connection with the materials on this Website. Access to this Website does not authorize you to use any names, logos, or marks that appear on the Website. References on this Website to any names, marks, products, or services of third parties, or links to third-party websites or information, are provided as a convenience and do not imply our endorsement, sponsorship, or recommendation. We are not responsible for the content of any third-party websites and do not make any representations regarding their content or accuracy. If you decide to access any third-party websites, you do so at your own risk.

All materials on this Website, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written materials (collectively referred to as “Contents”), are intended for personal, non-commercial use. You may download or copy the Contents and other downloadable materials on the Website for personal use only. No right, title, or interest in any downloaded materials or software is transferred to you. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works, sell, or exploit the Content or the Website in any way, except as noted above. All software used on this Website is the property of WTF or its suppliers and licensors and is protected by copyright laws. The Content and software on this Website may only be used as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the Content, is strictly prohibited.

Unless otherwise noted, all Content on this Website is copyrighted, trademarked, or trade dress protected by WTF, our affiliates, or third parties who have licensed their materials to us. The compilation of all Content on this Website is the exclusive property of WTF and is protected by copyright laws. We do not offer any counterfeit goods that bear a trademark or logo identical to or substantially indistinguishable from the trademark of another.


You acknowledge that while using this Website or any services provided on the Website, you may come across Content that some individuals may find offensive, indecent, or objectionable. Such Content may or may not be identified as such. You agree that your use of the Website and any services is at your sole risk, and to the fullest extent permitted by applicable law, we and our affiliates shall not be liable to you for any Content that you may find offensive, indecent, or objectionable.


This User Agreement will remain in effect until it is terminated by either you or us. You have the right to terminate this User Agreement at any time by providing written notice through the Indian postal system by registered post, expressing your intention to disassociate yourself from this Website. In such case, you must cease all further use of the Website. We have the right to terminate this User Agreement at any time, without notice, and deny you access to the Website. Such termination will not incur any liability on the part of WTF. Upon termination, whether initiated by you or us, you must promptly delete or destroy all materials downloaded or obtained from this Website, including any copies, whether obtained under the User Agreement or otherwise. Our rights to any Comments submitted by you will survive any termination of this User Agreement. Termination of the User Agreement will not cancel any obligations you may have to pay for products already ordered from the Website or affect any liability that may have arisen under the User Agreement.


The Website is provided to you “As Is” and without any warranties or guarantees. You assume all risks associated with its use. While we strive to ensure that the content on the Website is correct, reputable, and of high quality, we cannot guarantee its accuracy or reliability. We will not be held liable for any errors, omissions, or technical issues you may encounter while using the Website. Please note that this disclaimer does not affect any product warranties offered by the manufacturers.

To the fullest extent permitted by applicable law, we and our suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Website, its services, or this User Agreement. Our total liability to you for any liabilities arising from this User Agreement, whether in tort or contract, is limited to the amount charged to you for the products you ordered.

WTF, its associates, and technology partners do not make any representations or warranties regarding the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Website. We assume no liability for any monetary or other damage suffered by you due to the delay, failure, interruption, or corruption of any data or information transmitted in connection with the use of the Website, or any interruption or errors in its operation.


You are prohibited from violating the security of the Website, including unauthorized access to data, attempting to breach security measures, interfering with the service for other users, sending unsolicited emails, and forging headers. Violations may result in civil or criminal liability, and we will cooperate with law enforcement authorities in prosecuting such violations. You agree not to use any device, software, or routine to interfere with the proper functioning of the Website.

We have implemented appropriate technical and security measures to protect your information from unauthorized access, loss, destruction, or damage. We collect personal details on a secure server with firewalls in place. We do not access, store, or keep debit card or credit card data. All transactions are conducted through third-party gateways with SSL encryption. We are not responsible for any loss or damage resulting from any disclosure of personal information while using third-party gateways. We maintain physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your information. To protect your privacy and security, we verify your identity before granting access or making changes to your personal information. You are responsible for protecting your password and computer against unauthorized access.


If any provision of this User Agreement is found to be invalid or unenforceable, it will be replaced with a valid and enforceable provision that best reflects the intent of the original provision. The rest of the User Agreement will remain in effect. This User Agreement constitutes the entire agreement between you and us regarding the Websites/services and supersedes all prior communications and proposals, whether electronic, oral, or written. Our failure to act in response to a breach does not waive our right to act in response to future breaches.


If you have any grievances, comments, questions, or suggestions regarding our products or services, please contact our Grievance Officer. You can reach the Grievance Officer by sending a letter to the following address:

Grievance Officer

Witness The Fitness Private Limited

3rd Floor, The Corenthum, India Accelerator

Sector 62, Noida, Uttar Pradesh 201301

Alternatively, you can send an email to to contact the Grievance Officer. We will make every effort to address your concerns promptly and resolve any issues within one month from the date of receiving your grievance.


The health-related information provided on the website is for informational purposes only and should not be considered a substitute for professional medical advice or treatment. It is important to consult with your doctor or other healthcare professional before making any decisions regarding your health or starting any new treatment or medication.

The information provided on the website, including any advice or recommendations from healthcare or nutrition professionals associated with WTF, should not be used for diagnosing or treating a health problem or disease. The use of dietary supplements should also be discussed with a healthcare professional, as the information and statements regarding these supplements have not been evaluated by the Food and Drug Administration.

It is important to carefully read and follow the instructions and warnings provided on the packaging of any products you purchase. Results from using the products may vary from person to person, and individual results should not be considered as typical or guaranteed.

Always seek the advice of your healthcare professional with any questions or concerns you may have regarding your health or a specific medical condition.


Please note that the information provided below may not be up to date as it is based on the information available until September 2021. It is always recommended to refer to the latest information provided by the website or contact their customer support for the most accurate and updated details.

According to the information provided, the delivery of products purchased from the website will be made through standard courier services arranged by WTF or the respective sellers. The delivery will be attempted on a best efforts basis, and while the website will strive to deliver the products on the indicated dates, they disclaim any claims or liabilities arising from any delivery delays.

A nominal fee may be charged for cash on delivery (COD) orders, and this charge will be displayed at the time of placing the order and in order-related emails. This COD charge is non-refundable in case of order returns or cancellation requests raised after the order is shipped.

WTF will not be held responsible for any delivery delays. Additionally, they will not be liable for any damage to the product during transit due to mishandling by the logistics partner.

The logistics partner, with the support of WTF, will make a maximum of three delivery attempts. If the user is unreachable or does not accept the delivery in these attempts, the respective seller reserves the right to cancel the order at their discretion.

For orders placed from Monday to Friday (excluding public holidays), the estimated time of delivery is within 7 working days from the confirmation of payment. However, the actual delivery time may vary depending on factors such as online security checks, shipping restrictions, payment authorization, and order processing. An email confirmation will be sent for all orders once they are received.

For international deliveries, the time taken for delivery depends on the logistics partners and their affiliates. Import taxes, duties, and tariffs (if any) applicable in the recipient’s country are the responsibility of the customer and must be paid in accordance with the governing laws to clear customs.

The order summary page will display an estimated delivery time, and upon placing the order, the customer will receive an email containing a summary of the order and the estimated delivery time to their location.

It is important to note that the above information is based on a previous timeframe, and the actual delivery processes and timelines may have changed. Therefore, it is recommended to refer to the specific information provided on the WTF website or contact their customer support for the most accurate and up-to-date details regarding product delivery.

The information provided suggests that delivery may sometimes take longer due to various factors such as bad weather, flight delays, political disruptions, and other unforeseen circumstances. In such cases, the Website may, at its discretion, inform the user about the expected delay.

The Website and Seller will not be held responsible and bear no liability for any failure or delay in delivering the products, including any damage or loss caused to the products. The user may be notified of any expected delays, but no refunds can be claimed for delays caused by factors beyond the control of the Website and/or the Seller.

If a product is damaged during delivery, the Seller will replace the product according to their replacement policy as indicated on the Website.

Deliveries are limited to the territorial boundaries of India, and no deliveries will be made outside of India.

If a user purchases multiple products in one transaction, the Website may deliver them together if possible, but this will depend on the availability of stock.

If a user wishes to have products delivered to different addresses, separate transactions should be made with separate delivery addresses provided for each transaction.

WTF will not provide compensation for any mental agony caused by delivery delays. Users have the option to cancel their order at any time, even if the delivery time exceeds the expected delivery time. If the order is prepaid, the users will be refunded the price of the product to their account or payment wallet based on the chosen options, once the order is successfully canceled.

Please note that the above information is based on the provided statement and may not reflect the current practices of WTF. It is advisable to refer to the WTF website or contact their customer support for the most accurate and up-to-date information regarding delivery policies and procedures.


According to the provided information, products ordered from the Website can be returned to WTF within the specified terms and conditions outlined in the respective policy. However, there are certain circumstances in which WTF will not accept returns, including if the product has been damaged by the user, there is a change in the quality or quantity of the product, or if the returned product does not match the one that was delivered. WTF may also notify other circumstances under which returns will not be accepted.

If a return or exchange is initiated, it should be done within 15 days of the order delivery. The product should be unused, undamaged, and in its original condition with the intact tags and packaging.

If WTF does not offer pickup services, the user can return the package using any courier service of their choice within the specified timeframe.

It is important to note that the above information is based on the provided statement and may not reflect the current return policies of WTF. It is recommended to refer to the WTF website or contact their customer support for the most accurate and up-to-date information regarding return procedures and policies.

How can I Self-Ship the product to WTF?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item using a reliable courier partner. Make sure to include a sheet of paper with the details of the Order ID and Return ID for each item in the package. For self-shipped returns, you will be reimbursed for the shipping costs. To process the reimbursement, share a scan copy of the courier bill/receipt via email to The courier bill/receipt should include the weight of the return package and mention the residential/office address, destination address, shipment date, amount, and other necessary details. The information on the receipt should not be edited or over-written, and the courier charge should match the Sender-Destination-Service combination and be cross-checked with the courier company.

In the event that you receive a damaged item, wrong product, or missing units in your order, you must raise a concern within 48 hours of delivery. Send a picture of the packaging and products to or call +919090639005 within the specified timeframe (excluding gazetted holidays and Sundays). WTF will arrange for a reverse pickup of the product and issue a full refund or exchange for a different item based on your request, subject to availability. Note that the usual 15-day return policy won’t be applicable in such cases.

If you initiate a return and courier the item yourself, it is your responsibility to provide Proof of Delivery (PoD) from the logistic service provider to establish the return claim. If the claimed shipment is not delivered to WTF or the shipment is empty, and there is no proof of delivery, WTF may not issue a refund or exchange. Refunds for courier charges will be provided upon submission of a valid RVP slip or written confirmation from the courier company stating that the RVP (reverse pickup) has been completed for a particular shipment/order.

Please note that the information provided is based on the given statement, and it is recommended to refer to the WTF website or contact their customer support for the most accurate and up-to-date information regarding return procedures, policies, and refunds.

In the event of a discrepancy in the status of a reverse pickup of a Product, where the User claims the Product has been returned but the system suggests otherwise, a refund will only be initiated if the User successfully provides the RVP slip given at the time of the pickup.

WTF will not be held liable for products that are returned by mistake. If a product not belonging to WTF is returned by mistake, WTF is not responsible for its misplacement, replacement, or delivery back to the User.

Size exchange can be availed only once at the special price of an item, applicable only to exchangeable Products as mentioned on the product page.

Once a product is returned or if the User does not receive the delivery within the agreed time period, the User is entitled to claim a refund of the entire cost of the Product after deducting relevant courier charges and any other charges that the Website may deduct at its discretion. If a User does not raise a refund claim as per the Terms, they will be ineligible for a refund. If the refund facility is not available for certain Products, the User will not be entitled to a refund for those Products.

All Products ordered by the User are eligible for replacement according to WTF’s replacement policy if the delivered Product is damaged, soiled, or different from the specifications mentioned on the Website.

In the case of a Size Exchange, any differential amount will be forfeited, regardless of any increase or decrease in the price of the product being exchanged.

Refunds, if applicable, will be made within 15 working days of WTF receiving the returned product, through the same issuing bank used for the purchase. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT by sharing the bank details, or the refund will be credited to the wallet linked to their User account on the Website.

Refunds for payments made through electronic means such as debit card, credit card, net banking, wallet, etc. will be processed using the same payment mode. All refunds will be made in Indian Rupees only.

The User acknowledges that the Website will not be held liable for any damages, interests, or claims resulting from non-processing of an order or any delay in processing an order that is beyond the control of the Website.

All Users and Sellers are required to comply with applicable laws, including but not limited to the Foreign Exchange Management Act, 1999 and its rules, the Customs Act, the Information and Technology Act, 2000 as amended, the Prevention of Money Laundering Act, 2002 and its rules, the Foreign Contribution Regulation Act, 1976 and its rules, the Income Tax Act, 1961 and its rules, and all other applicable laws.


To ensure a safe and secure shopping experience, WTF regularly monitors transactions for fraudulent activity. In the event of detecting any suspicious activity, WTF reserves the right to cancel past, pending, and future orders without any liability. WTF may also refuse or cancel orders in scenarios such as inaccuracies in product pricing on the Website or unavailability of stock. Additional verifications or information may be required before accepting any order, and WTF may contact you for such purposes. If an order is cancelled after your card has been charged, the amount will be reversed to your account. However, any promotional voucher used for the cancelled order may not be refunded. In cases of suspicious transactions, WTF may inform law enforcement officials and provide them with transaction details for investigation of any illegal activity.

The User may be considered fraudulent if they meet any of the following scenarios:

– Fails to respond to the payment verification mail sent by WTF.

– Fails to provide adequate documents during payment verification.

– Misuses another User’s phone/email.

– Uses invalid email and phone number.

– Overuses a voucher code.

– Uses a special voucher not linked to the email ID used.

– Returns the wrong product.

– Refuses to pay for an order.

– Involved in snatch and run for any order.

The User may be considered a loss to business if they meet any of the following scenarios:

– Has a very high return rate.

– Provides invalid or incomplete address.

– Repeatedly requests monetary compensation for petty issues.

Accounts for Users falling under the fraudulent or loss to business category may be blocked, and any credits earned through loyalty or referral programs will be forfeited.

WTF may cancel any orders classified as ‘Bulk Order’ based on certain criteria, including but not limited to:

– Products ordered for commercial resale and not for self-consumption.

– Multiple orders of the same product at the same address, depending on the product category.

– Bulk quantity of the same product ordered.

– Invalid address provided in the order details.

– Any malpractice used to place the order.

Promotional vouchers used for ‘Bulk Orders’ may not be refunded.

In the case of a complaint regarding partial item/partial order, the User is required to claim for pilferage within 48 hours of delivery. The User needs to provide a short description of the case and snapshots of the packet and box (if any) showing tampering or damage. Refunds for prepaid orders will be processed after investigation.

The User may not be eligible for a refund if they fall into any of the following scenarios:

– Fails to provide adequate information about the case.

– Fails to provide snapshots of the packet and box (if any).

– Claims pilferage for an opened delivery after the same day.

– Disposes of the packaging within 3-4 days post-delivery, as it might be needed for investigation.

By opting in and accepting the terms and conditions, you, as the User, give consent to WTF to communicate with you on WhatsApp for transactional and promotional messages/communication. WTF will store your details responsibly and use them to enhance your experience by providing the best deals and discounts.

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